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19. März 2024

Free Webinar: Boost Your Service Management to New Heights with GenAI

Explore Cutting-Edge Service Management Tactics with Generative AI Strategies from Ebcont and Squirro

Zeit und Ort

Datum und Uhrzeit

Di., 19. März 2024 | 10:00 - 11:00

Veranstaltungsort

online

Agenda

Introduction

Welcoming the audience, introducing the companies and their strategy of tackling data-related challenges.

Problem Definition & State of the Art

A brief explanation of current challenges and methods being used to tackle them.

Real-World Examples (Use Cases)

Explore how EBCONT's expertise in consultancy and professional services addresses past and current service documentation challenges. This segment will showcase 2-3 case studies, detailing the solutions implemented, the additional efforts required initially, and potential future obstacles.

Squirro Solution Approach

Unveil Squirro's AI capabilities and its advanced Retrieval Augmented Generation platform, highlighting features and advantages pertinent to "Service Insights." This segment will utilize actual company data to illustrate the streamlined classification of service tickets.

Integration of Squirro into an E2E Enterprise Process

Discover how Squirro's Generative AI technology integrates into your client ecosystem and how EBCONT's consultants and service experts facilitate this process. This brief overview outlines the key success factors for launching a project, focusing on identifying critical challenges and developing a Proof of Concept (PoC) solution, aiming for enterprise readiness in 4-6 weeks.

Summary, Prospects, Q&A

Summarizing the information of this webinar and opening the round for questions and answers by the audience.

Zu diesem Event

Explore Cutting-Edge Service Management Tactics with Generative AI Strategies from EBCONT and Squirro.

Many service and support organizations face a growing load of tickets, an increasing number of more complex cases, and a high employee churn.

Get to know SquirroGPT and discover new approaches to automate and improve your service management by utilizing unstructured data in structured processes in this live online event.

If you want to boost your service management from 'processing tickets' to real service automation in order to increase productivity and reduce costs, sign up for the free webinar now!


Speakers:

Mag. Frederick Bednar (EBCONT, Data Analytics & Data Science Consultant)
With nearly two decades of experience in data-centric fields, Mag. Frederick Bednar brings expertise from his background in economics and statistics. At EBCONT, he serves as a Data Analytics & Data Science Consultant, leading projects in Machine Learning & Deep Learning, Semantics, NLP & NER, as well as BI Consulting and IoT projects.


Dr. Bernd Schopp (Squirro, Chief Commercial Officer)
Bernd Schopp joined Squirro in 2021 as Chief Commercial Officer, to accelerate growth and help the company become the market leader for Insight Engines and Augmented Intelligence.

Schopp was CEO and co-owner of leading DACH Digital Transformation agency Namics. At Namics, Schopp grew the business to a client-centric international organization with more than 550 employees. After Merkle acquired Namics, he was part of the European Executive Management team of Merkle that integrated the Namics business into the Merkle EMEA organisation."


Location:

Online - you will receive a direct participant link after your registration.

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Datum und Uhrzeit

Di., 19. März 2024 | 10:00 - 11:00

Veranstaltungsort

online

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